INTERNATIONAL HOMESTAYS (2004) LIMITED

 

COMPLAINTS

TERMS and CONDITIONS

 

1

IHL(2004) will through its own sources find students for the homestay host.

2

IHL(2004) and the host will conduct its business in accordance with the New Zealand Ministry of Education Code of Practice for the Pastoral Care of International students. A copy can be downloaded at http://www.minedu.govt.nz/index

3

The homestay host will provide the student with the following. One clean room with a comfortable single bed, wardrobe and drawers, a desk with desk light, a suitable heater.

4

The host will arrange for the students clothing and linen to be laundered on a regular basis.

5

The homestay host will provide the students meals as follows, each day of the week a breakfast, and an evening dinner as served for the rest of the family, and luncheon as served for the rest of the family on Saturday and Sunday and any public holiday. If hosting an AUCKLAND GRAMMAR SCHOOL student, you will need to provide a packed lunch Monday - Friday. This should be wholesome sandwiches and seasonal fruit. Student should also have access to snacks after school.

6

IHL(2004) will be available 24 hours 7 days to homestay host families for any emergencies regarding either student or Host families.

7

Under no circumstances will the host, research for, poach, promote, introduce or market too, or on behalf, of any school or learning institution to the student, while they are in the hosts care

8

The host will inform IHL(2004) when the Host families will be going on holidays so alternative arrangements can be made if necessary.

9

The accommodation fee will be paid direct to the Host 2 weeks in advance on the day of arrival.

10

The Homestay Hosts agrees to pay IHL(2004) an administration, service and management fee. This will be deducted as follows: (Applies to Auckland only)

  • For students who remain in homestay for more than four weeks an administration, service and management fee of $65.00 will be deducted from the homestay 3rd payment.
  • For students who remain in homestay for a period of 8 weeks or longer a further and final administration, service and management fee of $60.00 will be deducted from the homestay hosts’ 5th payment.
  • No fees are payable for students who remain in homestay for less than four weeks.
  • Fees are non- refundable.

11

Termination period required by either party is to be a minimum of 1 weeks notice. (7 days) The host is to sight and sign the termination form, taking note of the departure date. Termination forms are supplied to the school by IHL (2004). If the notice is less than 7 days, IHL(2004) is to be informed.

NB :Tour Groups of less than four weeks are not required to give notice to move.

12

The host will contact IHL (2004) immediately if a student gives notice to move out.

13
The host gives permission to IHL (2004) to conduct a police vet as per NZ Code of compliance standards. Once vetted IHL (2004) will send details of prospective host to the school or institution for approval.
14
The host will be responsible for the home running costs, groceries and any other expense required to fulfil the obligations of this homestay agreement.
15
Neither IHL (2004) or the school is responsible for any debts, damages or expenses incurred by the student to the homestay host or any other entity.
16
The homestay host will not have any private arrangement, with any student, introduced to the Host by IHL (2004), for the students term in New Zealand, unless the arrangement is agreed by IHL (2004) in writing
17
This agreement and the terms and conditions attached represent the whole agreement between IHL (2004) and the host. Neither party has relied upon any other verbal or written representation by entering into this agreement.

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COMPLAINTS PROCEDURE

  • Should any dispute or difference arise between Host Family and the Student, both parties agree they shall, in good faith, endeavour to resolve the dispute by consultation and negotiation.
  • A member of IHL (2004) will be involved in any consultation and negotiation.
  • In all instances, a written report of the outcome of consultation and negotiation will be forwarded to the appropriate school / college. IHL (2004) will at all times keep the school / College informed verbally.
  • The School / College will have the right to be a party to any consultation and negotiation.
  • Should any homestay fail to comply with the standards set by the Code of Practice for the Pastoral Care of International students, we reserve the right to remove that homestay from our database without explaination.
  • Should any student suffer any form of abuse while in a homestay, details will be passed on to CYFS and/or the NZ Police. The student will be immediately removed from the premesis.
  • International Homestays (2004) Ltd reserves the right to decline any application by a potential host without explanation.

 

International Homestays (2004) Ltd will adhere to the Code of Practice for the Pastoral Care of International students and fulfil its obligations to the students and institutions which it represents.

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